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Delivery Time

Once we have received your order, the standard delivery time will be 2 - 3 working days within Bangkok & Greater Bangkok, and 2 - 4 working days for Up Country areas. Please kindly note that orders placed after 8am will be shipped the following working day.

Dispatch Partners

Our current dispatch partner is Kerry Logistics.

For additional information on returns, please refer to our Return Policy.

Order Status

All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.
If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else. If the spam filter does not contain an email from the PUMA Thailand Online Shop, contact our Customer Service.

When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a tracking number which can be used to follow the status of your package online.

Additionally, if you have an account, you can track your order at the link HERE.

Links for tracking packages:

Kerry Express: Please enter the Tracking Number provided in the Shipping Confirmation Email on the Kerry Website.

Delivery Address and Billing Address

Delivery and invoice address do not need to be the same. You can have your package delivered to your work address.

Minimum Order Value

There is no minimum purchase order value.

Delivery Charges

We offer free standard shipping for order of THB1,500 and above. Otherwise, the standard shipping rate of THB80 will be applied.